Return Policy

Return Policy for Munjanja Hair and Cosmetics

At Munjanja Hair & Cosmetics, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your hair product(s), we offer a straightforward return process. Please review our policy below for details.

Eligibility for Returns

  1. Timeframe: Returns are accepted within 7 days from the date of delivery.

  2. Condition: Products must be unopened, unused, and in their original packaging with all seals intact.

  3. Proof of Purchase: A valid receipt or order number is required for all returns.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened or used hair products.

  • Products without original packaging or seals.

  • Items purchased during final sale or promotional events (unless defective).

Return Process

  1. Initiate a Return: Contact our customer service team at qhawek@gmail.com or +27740279437 to request a return authorization (RA) number.

  2. Package Your Item: Securely pack the product(s) in the original packaging and include the RA number on the outside of the package.

  3. Ship Your Return: Send the package to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Refunds

  1. Processing Time: Refunds will be processed within 7-14 business days after we receive and inspect the returned item(s).

  2. Refund Method: Refunds will be issued to the original payment method used for the purchase.

  3. Deductions: Shipping costs are non-refundable. If the return is due to a change of mind or non-defective reasons, a restocking fee may apply.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct product. Please contact us within 7 days of receiving your order to arrange an exchange. Shipping costs for exchanges will be covered by Munjanja Hair and Cosmetics.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately at qhawek@gmail.com or +27740279437 with photos of the product and packaging. We will work with you to resolve the issue promptly, either by issuing a replacement or a full refund.

Contact Us

If you have any questions about our return policy, please reach out to our customer service team at:

  • Email: qhawek@gmail.com

  • Phone: +27740279437

  • Hours: 0900 - 1700 [GMT+2]

Note: This policy is subject to change without notice. Please refer to our website for the most up-to-date information.